Credits and Refunds

What actions are. Daybrick's AI features run on actions, prepaid usage credits. Actions are a licence to use features, not money: they have no cash value, cannot be transferred between accounts, and cannot be exchanged for currency. Each AI feature shows its action cost before you use it.

Actions never expire. Purchased and earned actions remain on your account for as long as the account exists.

Free and earned actions. Welcome credits and actions earned through activities in the app are provided free, have no cash value at any time, and are not refundable in any circumstances.

Purchased actions. Packs are one-off purchases, not subscriptions, and prices are shown at purchase. If you buy a pack and change your mind before using any of it, ask within 14 days and we will refund it in full. Once actions from a pack have been spent, the pack is partly consumed and change-of-mind refunds no longer apply, though we would rather hear from you than leave you unhappy: write to support@daybrick.app.

Handles and scan codes. A handle purchase is refundable within 14 days if no handle has been claimed with it. Once a name is claimed it has been delivered, so it is not refundable. The scan code unlock is refundable within 14 days if it has not been used.

When something goes wrong on our side. If a generation fails, the actions it deducted are automatically returned to your balance. If the service has a major problem of the kind covered by Australian Consumer Law, you are entitled to the remedies that law provides, including refunds where they apply, and nothing in this policy limits those rights.

Changes to action costs. The number of actions a feature costs may change over time, with the current cost always shown before use. A change in feature costs never removes actions from your balance.

Account closure. Closing your account forfeits any remaining free or earned actions. For unused purchased actions, contact support before closing and we will treat you fairly.